IRS Blames Budget Cuts for Smaller Workforce, Poorer Customer Service

If you had any less than desirable experiences with the IRS this year then you’re probably not alone. That’s because the top tax agency continues to be plagued by complaints of poor customer service and a general lack of assistance. According to the IRS there’s good reason for that. The agency says it cannot keep up with taxpayers needs due to the continuing budget cuts it has experienced over the last several years.

Because the IRS has less money to work with they have had to reduce their workforce and many people’s calls simply go unanswered. The IRS also continues to get a bad report card when it comes to customer service, because the agency can’t spend as much time training employees and they have a harder time retaining the employees they would like to keep. It all adds up to a lot of unhappy taxpayers and very few signs of encouragement.

It appears that unless the IRS gets a budget boost the problems will not only persist but they will likely get worse. Over the past six years, tax rolls have jumped by seven million new filers. Because of the surge, simply hiring temporary workers to help during the busy season doesn’t work anymore. That leaves taxpayers confused, frustrated and angry. People who need special help seem to be hurt the worst by all of this.

While the IRS continues to claim it needs more money in order to fix the problems, many Republican lawmakers are hesitant to raise the agency’s budget until the nation’s tax code is overhauled and simplified. In other words, the IRS could be waiting for a long time before they see an increase in their budget.

Posted in
Jack Carlisle

American Entrepreneur – Jack Carlisle, Serial Entrepreneur

  About Jack Carlisle   Jack Carlisle grew up in Utah. He is a serial entrepreneur who has created various businesses over the past 22 years including: a tire store, flight school, catering business, and most recently a pizza restaurant. Interview Transcript of: American Entrepreneur – Jack Carlisle, Serial Entrepreneur Alan Welcome back. I’m here…

Ray Rothrock

The Midas List – Ray Rothrock, Venture Capitalist

  About Ray Rothrock Ray joined Venrock, a diversified $2 billion venture capital firm, in 1988 in New York City, and after 25 years and 53 direct investments, his passion for building companies is as strong as ever. He retired from Venrock, June 2013 and continues as a venture capitalist on his own account. Ray…

Dixon Doll

Venture Capital and Entrepreneurs | Dixon Doll

  About Dixon Doll For more than 35 years, Dixon Doll has influenced and guided entrepreneurs, investors and executives in the computer and communications industries. In recognition of his accomplishments in venture capital, Dixon received the 2013 Special Achievement Award from the International Business Forum. Dixon was also named by Forbes Magazine as one of…

Tim Sanchez

Inside Wall Street | Tim Sanchez

  About Tim Sanchez Tim Sanchez grew up in Oakland, CA. He attended the University of San Francisco where he completed his undergraduate degree in Information Systems Management and dual MBA’s from the Haas School of Business at the University of California at Berkeley and the Columbia University Graduate School of Business. Tim has worked…